You may inquire about the following steps after receiving an email from the casino’s cashier team requesting the papers. These documents include a copy of your ID card or others with your pictures, the front and back of your credit card, and phone bills showing your name and address, as specified above. The images must be very clear, and the paperwork must be completely legible.

Send them to the cashier staff through mail. You must wait 72 hours once the team receives your paperwork. You can withdraw your profits once your account has been legalized. If the casino is unable to verify your documents within this time frame, you will be requested to send another verified proof.

By agreeing to the Terms, you authorize us to conduct whatever verification checks we or third parties (including regulatory agencies) deem necessary to authenticate your identity and contact information (the “Checks”).

We may prevent you from withdrawing funds from Your Account while we conduct these checks.

In addition to any other action we may choose to take, we reserve the right to terminate your account and/or prevent you from using the services if any information you have supplied is incorrect, inaccurate, misleading, does not match your ID, or is otherwise incomplete.

We may suspend Your Account if we are unable to verify that you are of legal age. If it is proven that you were under the age of legal gambling or gaming transactions at the time, then:

In the case that your personal information changes, you must notify us by contacting Support.
You need to notify us if any changes to your personal information by contacting the support service.

The papers given by the user will not be authorized because:

The name/address on the documentation does not match the account name/address;
documents or copies that are unreadable;
document not allowed (for example, a copy of a document that is not on the accepted papers list for ID verification or a copy of a mail envelope instead of an actual utility bill);
any other reason that the Company’s employees or contractors believe acceptable.

The Company will make a solution based on the results of the examination of the documents submitted, in accordance with the Website’s Terms and Conditions, Privacy Policy, License Agreement, and legislative obligations.

Customers should be subjected to a due diligence (DD) procedure and records should be kept.

Accounts with no name: Accounts with no name or account records are not accepted. Any existing anonymous accounts, accounts suspected of being a nom de plume, or accounts with inconsistent identification should be subjected to appropriate due diligence as soon as possible to establish the account holder’s identity and bona fides. If it is impossible to determine the account holder’s identity, the account will be closed, winnings will be cancelled, and deposits will be paid out to the account from which they were received, or withheld if return of the deposits is impossible or costly.

Duplicate/Multiple Accounts: Many clients want to run multiple accounts in order to keep their gambling money separate. Regardless of this conduct, the Company must identify and link accounts that may belong to or be controlled by the same person.

The company has the right to close any further accounts or accounts of the player in question, cancel any winnings earned, and return any payments to the account owner.

Politically Exposed Persons (PEP): The company must reply to any effort to gamble by anyone who qualifies as a Politically Exposed Person, which includes anyone who holds (or has held in the previous year) a prominent public office, has access to public funds, or is in a position of influence. PEPs are people who can be identified by their family and associates. Based on the value and scale of gambling, as well as the location of the consumer, a risk-based approach should be used. Questions identifying PEPs must be included in the questionnaires.

In the event of a breach of the KYC policy, the Company reserves the right to unilaterally deny any client’s application and/or cancel continued supply of services without any comments or explanations to the customer.